As ASTRA GIDA MAM. SAN. VE DIŞ. TİC. LTD. ŞTİ. within the scope of the Law No. 6698 on the Protection of Personal Data (“KVKK”) published in the Official Gazette dated April 7, 2016 and numbered 29677, “Data Supervisor's Obligation to Disclosure” and “Rights of the Related Person” in Article 11, we would like to inform you about the rights of our customers, such as the method and legal reason for collecting your personal data, for what purpose your personal data will be processed, to whom and for what purpose your processed personal data can be transferred. Our company named ASTRA GIDA MAM. SAN. VE DIŞ. TİC. LTD. ŞTİ.defined in the KVK Law, takes the necessary technical and administrative security measures to protect your personal data against unauthorized access or loss, misuse, disclosure, alteration or destruction of this information, within the framework of information security standards and procedures. Despite all the aforementioned security measures, in the event that personal data is damaged as a result of any possible attack or fall into the hands of third parties, our company will immediately notify you and the Personal Data Protection Board.

  • Identity of the Data Supervisor
    The Data Supervisor is registered with the Istanbul Trade Registry with the Registry Number 419313, the company headquarters İkitelli O.S.B. Mah. Eski Turgut Özal Cad. No: 18 / 1-101 Başakşehir - İstanbul.
  • Collection of Personal Data
    Your personal data collected within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the KVK Law; The units of our company can be collected verbally, in writing or electronically through the website, automatic or non-automatic methods, social media channels, mobile applications and similar means.
    • Processing Purposes of Personal Data and for What Purposes It Can Be Transferred
    • Ensuring the legal and commercial security of our company and the people with whom it has business relations, and planning the works carried out with our partners, authorized dealers, authorized services and suppliers,
    • Performing evaluation, analysis and risk management studies regarding customers within legal limits,
    • Creating and managing customer records,
    • Carrying out the necessary work by our business units and / or partners so that our products and services offer maximum benefit to our customers,
    • Customizing our products and services according to the taste, usage habits and needs of our customers and recommending them to them,
    • Informing about changes that may occur in our terms of service and electronic services,
    • Determining and implementing commercial and business strategies, conducting market research and analysis in order to provide better service for our company,
    • Resolving customer complaints and processing data access or correction requests,
    • Creating and updating yield reports,
    • In case of an application for loan opportunities offered by credit / credit card provider companies that we have contracted to provide our services, follow-up, planning and execution of their transactions with these institutions,
    • Planning and realization of customer-specific sales and marketing activities,
    • Follow-up and execution of communication processes and legal processes with official institutions,
    • Conducting customer relations and monitoring corporate governance activities,
    • Including billing; execution of fiscal, accounting, financial transactions and the risk management,
    • Contacting potential customers in advertising purposed fairs, exhibitions, sponsorships and similar potential customer events, making active visits and event planning, and thus determining potential consumers and informing consumers about the campaigns
    • Obtaining the necessary information and approvals from regulatory and supervisory institutions and official authorities in line with the demands and inspections, as well as from the authorities that will examine the relevant applications.
    it will be able to be shared as required within the scope of such topics / contents.
  • Rights of Personal Data Owner under KVKK
    Your requests that regarding your rights will be concluded free of charge as soon as possible and within 30 (thirty) days at the latest, depending on the nature of the request. In the event that there is a cost related to the finalization of the requests by our company, the fees in the scale determined by the Personal Data Protection Board may be requested by our company. By applying to our company in accordance with Article 11 of the KVKK;
    • You can learn whether your personal data is being processed,
    • You can request information If your personal data has been processed
    • You can find out the purpose of processing your personal data and whether it will be used in accordance with the purpose of the note.
    • You can know the third parties in the country or abroad to whom your personal data has been transferred.
    • If your personal data is incomplete or incorrectly processed, you can request their correction. You can also request the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the Law.
    • You can request that the transactions made pursuant to articles (d) and (e) above be notified to third parties to whom your personal data has been transferred.
    • You can object to the emergence of a result against you by analyzing your processed data exclusively through automated systems
    • In case you suffer damage due to unlawful processing of your personal data, you can request the compensation of the damage.
    You have all these rights